Refund Policy
30-day money-back guarantee on all purchases.
Last updated: December 24, 2025
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of your purchase date.
My-SSL.com is operated by Verifold LLC. Refunds are processed using your original payment method.
Refunds for Paddle Purchases
If you paid via Paddle, Paddle.com Market Ltd acts as the Merchant of Record for your purchase.
30-Day Refund Guarantee
You may request a full refund within 30 days of your purchase date. Refunds are processed using your original payment method within 14 days of your request.
Consumer Rights
This policy does not affect your statutory consumer rights for products that are faulty, not as described, or not fit for purpose.
How to Request a Refund
- Contact our support team via a support ticket with your order number
- Alternatively, contact Paddle directly through your purchase receipt
- Your refund will be processed within 14 days
Refunds for Other Payment Providers
If you paid via a different payment provider (not Paddle), your refund will be processed according to the terms of the payment provider shown at checkout.
Refund eligibility, timelines, and conditions are subject to that provider's policies.
How to Request a Refund
Contact our support team via a support ticket with your order number and we will guide you through the refund process applicable to your payment method.
Contact Information
For refund inquiries or questions about this policy, contact us:
- Support: Submit a Ticket
- Support Portal: shop.my-ssl.com/contact.php
Policy Updates
This refund policy may be updated periodically. Material changes will be communicated via:
- Email notification to registered customers
- Website banner announcements
- Updated "Last Modified" date at the top of this policy
Frequently Asked Questions
Answers to common questions about certificates and our services.
How do I request a refund?
Contact our support team via a support ticket at https://shop.my-ssl.com/submitticket.php with your order number. We will process your refund request promptly. You can also contact Paddle directly through your purchase receipt.
What is the refund window?
You can request a full refund within 30 days of your purchase date. Refunds are processed using your original payment method.
How long do refunds take to process?
Once your refund request is received, it will be processed within 14 days. The refund will appear on your original payment method, typically within 5-10 business days after processing.
What if Paddle was the Merchant of Record for my purchase?
If Paddle processed your payment, you are entitled to a full refund within 30 days of purchase. Contact us via a support ticket at https://shop.my-ssl.com/submitticket.php or Paddle directly through your purchase receipt to request your refund.
Are there any fees deducted from refunds?
No. Refunds are processed for the full purchase amount using your original payment method.